Our Pledge of Support
We're confident you'll love our support. In fact, we'll give you 30 days of wear-testing to make sure that you do. If you're still not convinced, we'll happily refund or exchange your purchase.
For the greatest comfort, we suggest wearing our shoes for a few hours at a time for the first few days to allow your body to adapt to our biomechanical orthotic technology.
When You Purchase on VionicShoes.ca:
If you are not satisfied with your Vionic® with Orthaheel® Technology purchase or it isn't what you are looking for, you can return or exchange the merchandise if it is within 30 days of the original purchase date.
To return or exchange merchandise, please follow these simple steps follow the steps outlined on our Returns & Exchanges page.
Did You Purchase From One of Our Qualified Retailers?
If you purchased from a Vionic authorized retailer, process the return directly with the retailer according to the retailer's return policy.
A note about unauthorized retailers:
While some of our retailers are authorized to sell on Amazon, many are not. Vionic does NOT offer refunds or credits on products purchased from any unauthorized dealers.
Vionic does NOT authorize any of its retailers to sell on eBay. Accordingly, Vionic does not offer any refunds or credits for Vionic products purchased on eBay.
If you are not sure whether a retailer is an authorized Vionic retailer, please check our Vionic Store Locator.
Please be aware, if you purchase from a retailer who is not listed as authorized, the product might be counterfeit. These counterfeit products might not provide the high quality standards found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.
We want you to be completely satisfied. If you have any questions or concerns, please contact Vionic customer service at 1-877-322-1941.