Customer Care

Shipping & Return Policy FAQ’s

How will my Vionic purchase be shipped and what is the cost?

Canada Post fee for shipping in Canada is currently a $10 flat-rate.

How long will it take to receive my Vionic purchase?

You will receive your Vionic purchase within 5-7 business days from the date they are shipped. You will receive an email once your Vionic purchase is en route.

What is your return policy?

If you are not satisfied with your Vionic purchase or it isn't what you are looking for, you can return the merchandise if:

You purchased the product through our website and it is within 30 days of the original purchase date.

How do I go about returning my merchandise?

To return merchandise, please follow these simple steps:

Please send our customer service team an email at for a return authorization number. In your email please include your order number and reason for returning. Complete the Return Form and include it with a copy of your Packing List (both sent with your order) and the merchandise in the original shipping carton.

You will be asked to mail the product back at your own cost via a track able method such as Canada Post or FedEx:

Vionic Canada

C/O Global Shoe Connection
12391 No 5 Rd
Richmond, BC
Canada, V7A 4E9

Once your return is received; inspected and approved your refund will be processed. A credit will be automatically applied for the amount of the merchandise back to your original method of payment, please allow up to 15 business days for your credit to be processed.

Please note:

Vionic Canada is not responsible for packages lost in transit.

Our warehouse does not accept "Walk in" returns. Your return will be refused if you visit our warehouse to drop off a return. Shipping and handling charges are not refundable.

For exchanges, we recommend placing a new order to expedite your purchase. We will process your return as above.

How do I go about exchanging my merchandise?

At this time we do not process exchanges. If you would like to return an item for an exchange, please follow the return instructions and then place a new order on-line.

How do I pay for my Vionic purchase?

We accept Visa and Master Card and PayPal securely through PayPal Payment Processing.

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