Shipping & Return Policy FAQ’s

Why was I charged a restocking fee?

Vionic Canada offers flat rate shipping and free return shipping to make purchasing Vionic products, online, easier and worry-free. Free Returns refers to the cost of return shipping, which is completely at our expense. Restocking is to absorb some of the cost of the actual restocking (inspecting shoes, processing in system and physically restocking).  

How do I get Free Shipping?

New subscribers to our mailing list will receive a Free Shipping code emailed to their inbox upon providing their email address in the pop-up window.  In order to be redeemed, the code must be entered in the discount window at checkout. The Free Shipping code is only redeemable one time for each new subscriber.

Please check spam and junk folders to make sure you get your code!

How will my Vionic purchase be shipped and what is the cost?

Canada Post fee for shipping in Canada is currently a $10 flat-rate.

How long will it take to receive my Vionic purchase?

You will receive your Vionic purchase within 5-7 business days from the date they are shipped. You will receive an email once your Vionic purchase is en route.

Do you price match? will match any sale price on within 5 days of original order date. 

What is your return policy?

Our Vionic Shoes Canada Returns & Exchanges Policy can be found here

How do I pay for my Vionic purchase?

We accept Visa and Master Card securely through Elavon Converge Payment Processing as well as Paypal.

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