Returns & Exchanges Policy

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HOLIDAY RETURN POLICY

During this holiday season, all sale and regular-priced purchases made on vionicshoes.ca from November 20th, 2023, through December 25th, 2023, will be accepted for return or exchange through January 31st, 2024. Final Sale items are not eligible for return.

If you are returning a gift purchased on vionicshoes.ca and are not the original purchaser, visit our easy-to-use Return & Exchange Portal and start Gift Return. You may exchange merchandise for the same style in a different colour and/or size or get store credit in the form of a gift card redeemable at vionicshoes.ca.

THE PURCHASE OF E-GIFT CARDS CANNOT BE RETURNED.

*Please note that a $5 restocking fee will be charged for each pair of returned items.

As with any authorized retailer of Vionic shoes, you may return or exchange your merchandise for any reason within 30 days of purchase if the original purchase was made on vionicshoes.ca. When you purchase from our website returns for refunds will be credited to the original form of payment. Original shipping charges are not refunded. Restocking fees may apply.

We cannot process returns or exchanges for purchases made through other retailers.

How to make a return

Visit our easy-to-use Returns & Exchange Portal and follow the steps providing the Order # and Email Address associated with your order. Include the merchandise in the original shipping carton, and with a copy of your Packing List (sent with your order). Merchandise must be returned to Vionic Canada within 15 days of receipt of return or exchange authorization and waybill. *Please note: Returns are subject to a $5 per pair restocking fee.
Repackage your merchandise in its original packaging, including all materials in the original package.
Print the label and return slip provided. Affix provided label to the outside of your box and make a note of the tracking number (if applicable) in case you need to track your package.
Drop off your package at your preferred Canada Post location within 15 days of return or exchange authorization receipt. Please allow up to 15 days from your Shipment Complete notification for the credit to show on your statement.

Final sale items may not be returned: Items denoted as ‘Final Sale’, or with the price ending in .97, are Final Sale and may not be returned.
Vionic Shoes is not responsible for returns until they are received in our warehouse. Shoes must be returned in their original shoe box. Original shipping charges are not refundable.

GIFT RETURNS

Did you receive your order as a gift from vionicshoes.ca?
Please call our customer care team at 1-877-322-1941 or email us at info@vionicshoes.ca.
Our hours are Monday-Friday 8:30 a.m. to 4:30 p.m. Pacific Time.

You can either: exchange your gift item for the same style in a different size / colour, or exchange it for an e-gift card for the amount of the gift item, to be redeemed at vionicshoes.ca.
Each item on an order is limited to one exchange.
The purchase of e-gift cards cannot be returned.

FAQs

How long will it take for me to receive my refund?

Once your return is received, inspected and approved your refund will be processed. A credit will be automatically applied for the amount of the merchandise back to your original method of payment, please allow up to 15 business days for your credit to be processed.

How long does the exchange take?

Instant exchanges can be completed with a $1 hold on a credit card (follow instructions on the portal) or can be replaced once the original item is returned and scanned by Canada Post. Our warehouse does not accept "Walk-in" returns. Your return will be refused if you visit our warehouse to drop off a return. Shipping and handling charges are not refundable.

Do you have a question?

For more answers to frequently asked questions visit our Customer Care center. Or Contact Us.

DID YOU PURCHASE FROM ONE OF OUR AUTHORIZED RETAILERS?

If you purchased from a Vionic authorized retailer, please process the return directly with the retailer according to the retailer’s return policy.

Important info on unauthorized retailers:
While some of our retailers are authorized to sell on Amazon, many are not. Vionic does NOT offer refunds or credits on products purchased from any unauthorized dealers.

Vionic does NOT authorize any of its retailers to sell on eBay. Accordingly, Vionic does not offer any refunds or credits for Vionic products purchased on eBay.

If you are not sure whether a retailer is an authorized Vionic retailer, please check our Vionic Store Locator.

If you purchase from a retailer who is not listed as authorized, the product might be counterfeit. These counterfeit products will not provide the high quality standards found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.