Returns & Exchanges Policy
We’re sorry your purchase didn’t work out for you. To make it easy to find your perfect pair, we accept returns for purchases made only on vionicshoes.ca.
You may return your merchandise for any reason within 30 days of purchase as long as the original purchase was made on vionicshoes.ca. Returns for refunds will be credited to the original form of payment. Please allow up to 15 days for the credit to show on your statement.
PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.
HOW TO MAKE A
STEP ONE: Request a Return Authorization number and Waybill
Please send our customer service team an email at firstname.lastname@example.org for a return authorization number and waybill. In your email please include your order number and reason for returning. Complete the Return Form and include it with a copy of your Packing List (both sent with your order). Merchandise must be returned to Vionic Canada within 15 days of receipt of return authorization number and waybill.
*Please note: Returns are subject to a $5 per pair restocking fee.
STEP TWO: Repackage your merchandise in its original packaging, including all materials in original package.
STEP THREE: Affix provided label to the outside of your box and make note of the tracking number (if applicable) in case you need to track your package.
STEP FOUR: Drop off your package at your preferred Canada Post location within 15 days of return authorization receipt. Please allow up to 15 days from your Shipment Complete notification for the credit to show on your statement.
Once your return is received; inspected and approved your refund will be processed. A credit will be automatically applied for the amount of the merchandise back to your original method of payment, please allow up to 15 business days for your credit to be processed.
Our warehouse does not accept "Walk in" returns. Your return will be refused if you visit our warehouse to drop off a return. Shipping and handling charges are not refundable.
At this time we do not process exchanges. If you would like to return an item for an exchange, please follow the return instructions and then place a new order on-line.