
HOLIDAY RETURN POLICY
During this holiday season, all sale and regular-priced purchases made on vionicshoes.ca from November 20th, 2023, through December 25th, 2023, will be accepted for return or exchange through January 31st, 2024. Final Sale items are not eligible for return.
If you are returning a gift purchased on vionicshoes.ca and are not the original purchaser, visit our easy-to-use Return & Exchange Portal and start Gift Return. You may exchange merchandise for the same style in a different colour and/or size or get store credit in the form of a gift card redeemable at vionicshoes.ca.
THE PURCHASE OF E-GIFT CARDS CANNOT BE RETURNED.
*Please note that a $5 restocking fee
will
be
charged for each pair of returned items.

As with any authorized retailer of Vionic shoes, you may return or exchange your merchandise for any reason within 30 days of purchase if the original purchase was made on vionicshoes.ca. When you purchase from our website returns for refunds will be credited to the original form of payment. Original shipping charges are not refunded. Restocking fees may apply.
We cannot process returns or exchanges for purchases made through other retailers.
How to make a return
- Visit our easy-to-use Returns & Exchange Portal and follow the steps providing the Order # and Email Address associated with your order. Include the merchandise in the original shipping carton, and with a copy of your Packing List (sent with your order). Merchandise must be returned to Vionic Canada within 15 days of receipt of return or exchange authorization and waybill. *Please note: Returns are subject to a $5 per pair restocking fee.
- Repackage your merchandise in its original packaging, including all materials in the original package.
- Print the label and return slip provided. Affix provided label to the outside of your box and make a note of the tracking number (if applicable) in case you need to track your package.
- Drop off your package at your preferred Canada Post location within 15 days of return or exchange authorization receipt. Please allow up to 15 days from your Shipment Complete notification for the credit to show on your statement.
Final sale items may not be returned: Items denoted as ‘Final Sale’, or with the price
ending in .97, are Final Sale and may not be returned.
Vionic Shoes is not responsible for returns
until they are received in our warehouse. Shoes must be returned in their original shoe box. Original
shipping charges are not refundable.