NEW! As of Dec.2nd Vionic Canada will be offering Free Returns* through Dec. 31st.  Any purchases made after Nov. 28th will be eligible for Free Returns*. See below for more information. 

We’re sorry your purchase didn’t work out for you. To make it easy to find your perfect pair, we accept returns for purchases made only on vionicshoes.ca.

You may return your merchandise for any reason within 30 days of purchase as long as the original purchase was made on vionicshoes.ca. Returns for refunds will be credited to the original form of payment. Please allow up to 15 days for the credit to show on your statement.

PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.

HOW TO MAKE A

RETURN 

STEP ONE: Request a Return Authorization number and Waybill

Please send our customer service team an email at info@vionicshoes.ca for a return authorization number and waybill. In your email please include your order number and reason for returning. Complete the Return Form and include it with a copy of your Packing List (both sent with your order). Merchandise must be returned to Vionic Canada within 15 days of receipt of return authorization number and waybill.

*Please note: Returns are subject to a $5 per pair restocking fee. 

STEP TWO: Repackage your merchandise in its original packaging, including all materials in original package.

STEP THREE: Affix provided label to the outside of your box and make note of the tracking number (if applicable) in case you need to track your package.

 

STEP FOUR: Drop off your package at your preferred Canada Post location within 15 days of return authorization receipt. Please allow up to 15 days from your Shipment Complete notification for the credit to show on your statement.

Once your return is received; inspected and approved your refund will be processed. A credit will be automatically applied for the amount of the merchandise back to your original method of payment, please allow up to 15 business days for your credit to be processed.

Our warehouse does not accept "Walk in" returns. Your return will be refused if you visit our warehouse to drop off a return. Shipping and handling charges are not refundable.

Please note:

At this time we do not process exchanges. If you would like to return an item for an exchange, please follow the return instructions and then place a new order on-line.

DO YOU HAVE QUESTIONS REGARDING RETURNS OR EXCHANGES? Please contact our Customer Care Team at 1-877-322-1941, or email us at info@vionicshoes.ca.

DID YOU PURCHASE
FROM ONE OF OUR
AUTHORIZED RETAILERS?

If you purchased from a Vionic authorized retailer, please process the return directly with the retailer according to the retailer’s return policy.

A note about unauthorized retailers:
While some of our retailers are authorized to sell on Amazon, many are not. Vionic does NOT offer refunds or credits on products purchased from any unauthorized dealers.

Vionic does NOT authorize any of its retailers to sell on eBay. Accordingly, Vionic does not offer any refunds or credits for Vionic products purchased on eBay.

If you are not sure whether a retailer is an authorized Vionic retailer, please check our Vionic Store Locator.

PLEASE NOTE: If you purchase from a retailer who is not listed as authorized, the product might be counterfeit. These counterfeit products might not provide the high quality standards found in Vionic products. We cannot guarantee the quality, fit or feel of counterfeit products.

GIFT
RETURNS

Receive your order as a gift from vionicshoes.ca? Please call our customer service team at 1-877-322-1941 or email us at info@vionicshoes.ca. Our hours are Monday-Friday 8:30 a.m. to 4:30 p.m. Pacific Time.

THE PURCHASE OF E-GIFT CARDS
CANNOT BE RETURNED.

FAQS

HOW LONG WILL IT TAKE FOR ME TO
RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 15 business days for the credit to appear on your bank statement.

WHERE DO I SEND MY PACKAGE FOR A RETURN ?

The waybill provided will have all of the information available for your return. Please do not change any of the information on the waybill.

VionicShoes.ca warehouse address:
Vionic Shoes Canada
c/o Global Shoe Connection
12391 No. 5 Road
Richmond, BC V7A 4E9
Canada

DO YOU HAVE ANOTHER QUESTION ABOUT RETURNS AND EXCHANGES FOR VIONICSHOES.CA?

Visit our Customer Care Center for more answers to frequently asked questions.

CUSTOMER CARE FAQS >

Or, give us a call at 1-877-322-1941 to talk with a Customer Care Consultant, or email us at info@vionicshoes.ca.

CONTACT US >